Here for your convenience, we provide some answers to queries that are often sent to us.
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For any additional question not listed, do not hesitate to contact us! Click here for contact form.
Our range of accommodation options includes villas and town-center apartments in Cortona. All these properties are in the Italian regions of Tuscany and Umbria and are compliant with the European Union’s strict health and safety standards. We can also arrange stays in other parts of Italy, like Florence, Venice, Rome, Pompeii and Venice – contact us directly for more information about this option.
To search for accommodation, click here. This will take you to a detailed list of available accommodation, from which you can select and book the best one to suit your needs. If you can’t find what you’re looking for, contact us directly for a personal recommendation from our team based on your requirements. Once you have found the perfect vacation rental for you, fill in the form on the property page to enquire about booking the property or contact us directly specifying the property you’re interested in.
Tuscany’s and Umbria’s most famous attractions are all within a 1-hour or 2-hour drive or alternatively, 1-hour or 2-hours by train. All our properties in Cortona are within walking distance to Cortona’s attractions.
Fill in the form on the property page to enquire about booking the property or contact us directly specifying the property you’re interested in.
We always try to accommodate special requests (within reason). For example, we can provide you with a cot, arrange for a welcome dinner or private dining, book a spa appointment and more. However, it isn’t always possible for us to accommodate requests, especially if those depend on external operators, during high season in particular. For the best outcome, please let us know as soon as you can. We thank you for understanding.
For health and safety reasons, bringing additional people is not always allowed. However, we always try to accommodate last-minute requests, still, it isn’t always possible to do so. For the best outcome, please let us know as soon as you can.
Yes, this is required by law. The amount is €8 per person for the entire first week, except for children under 12. This will need to be paid in cash at check-in.
No – all our vacation rentals already have all of these.
Yes, even though we provide toiletries we recommend you do bring (or buy) shampoos and soap if you have specific requirements or routines.
Yes, all our houses have a washing machine, pegs and clothes airers. Please contact us directly specifying the property you’re interested in for more information.
Yes, just keep in mind though that some of our vacation rentals date back to the middle ages so opening and closing the door may be a bit finicky. Don’t worry! We will walk you through how to open and close during check-in.
Tipping is entirely at your discretion. However, if you were satisfied with the service, we believe in tipping for a job well done – our staff, from the maids to our travel agents, work very hard to make your stay comfortable and enjoyable. Feel free to show your thanks by leaving on the table a cash tip with a note on the final day of your stay.
Yes – all our properties have Wi-Fi. Please note however, that at some of the older properties the wi-fi signal may be stronger in one room only. This is because of the thick medieval walls, which were built and meant for times before the internet.
Some of our properties don’t have a TV. We encourage you to detox from technology and to relax, enjoying the leisurely pace of Italy’s Dolce Vita as well as exploring this beautiful country of ours.
No. Smoking is not allowed inside any of our houses.
During high season, guests can check-in on a Saturday from 3 to 7 pm. An earlier or later time may be agreed upon request. During other periods, guests can begin their stay on a different day if agreed beforehand. We’ll either meet you at the property or at our offices in Terontola (outskirts of Cortona). We’ll verify the conditions of your travel voucher and register your ID. Afterwards, you will need to pay the visitor tax (€8 per person for the entire week) and we will ask you for your credit card to hold the security deposit (except for those properties where this is arranged with the landlord directly). We will give you an introduction to the area, its attractions and available activities and you’ll receive a small guide which includes train, bus and ferry timetables, our recommended restaurants and other useful tips. We’ll accompany you at your vacation rental and once there, we will also show you how to open and close the door, where you can find most things useful for your stay and anything you should be aware of. If you want to book tours, arrange a taxi or car rental and other services we can do that as well. Other extra payments in cash are taken at this time as well (heating/Air-conditioning charges).
We always try to accommodate special requests, however it isn’t always possible to do so. For the best outcome, please let us know as soon as you can and before you book.
All our villas have free parking available on site. If you’re staying at one of our town center apartment in Cortona instead, then no parking is available on site. That is because visitors aren’t allowed to drive within Cortona’s city walls. However, there are free parking lots about 5 to 10-minute walk from each apartment. Keep in mind however that Cortona is built into a hill and most streets are uphill. If you have a mobility impairment please contact us.
Our town center apartments in Cortona are all within walking distance of a small supermarket. If staying at other properties, you will need to drive to the supermarket and usually most shops are less than 10 km away.
Please contact us as soon as possible so we can send someone to fix the problem. We kindly ask you to not attempt repairing something yourself. As most of our properties are in rural areas or small towns, it can take us while to find a trusted repairmen that’s available on short notice and we rather not take chance with new traders as some houses are historical properties which require an expert hand. We thank you in advance for understanding.
We will let you know upon arrival, however in most cases nothing is required beside leaving the house at a certain time, usually 9.30 am.
This can be arranged upon request, please contact in advance so we can find the best arrangement for you.
Don’t worry – we always carry out an inspection to see if our guests forgot something and we’ll let get in touch if that’s case to arrange for its return. You can also contact us directly.
Upon arrival, we’ll provide you with a travel guide which also includes local events for that week. In some cases, we’ll email you in advance if an interesting event is taking place during your stay which requires reservations/booking/car transfers (e.g. dinners, special tours).
We advise you look first at our selection, if neither of those fit your requirements we invite you to contact us directly for personalized recommendations. We can also provide cots and high chairs upon request.
Yes, just let us know in advance.
We aim to deliver a quality experience for all guests including those who are mobility impaired. Please contact us directly for personalized recommendations and further information. However, due to the age of some of our houses, not all our properties can be accessed by wheelchair or those with a mobility impairment. Furthermore, none of our houses have lifts/elevators. Almost all of our town center apartments in Cortona have stairs and steps, in addition, walking uphill to and from the car may be required. Together in Tuscany & Umbria is also unable to provide day-to-day personal care. If you require assistance in relation to any of your day-to-day living, then you must arrange for a companion or carer to accompany you on your trip.
Once you have found the perfect vacation rental for you, fill in the form on the property page to enquire about availability or contact us directly specifying the property you’re interested in. We will send you the booking form and all the necessary information.
Most of our properties have a minimum stay of 1 week, Saturday to Saturday. We always try to accommodate special requests, however, unfortunately it isn’t always possible to do so. Contact us directly to enquire about staying for less than a week.
Most of our properties are rented out on a weekly basis, with a minimum stay of 1 week. However, we always try to accommodate last-minute requests, still, it isn’t always possible to do so. For the best outcome, please let us know as soon as you can.
We always try to accommodate last-minute requests, however it isn’t always possible to do so if a property has been booked already. For the best outcome, please let us know as soon as you can.
Yes, the amount and the payment methods vary for each property. Usually, it’s either hold on your credit card or arrangements are made directly with your landlord.
Most of our houses have a fridge and freezer, a washing machine, an American-style coffee machine, hair dryers and a cooker/stove. We provide a list of available appliances for each one on our website.
All of our vacation rentals do. Please note that an extra payment may be requested upon arrival for turning radiators on.
No, all our houses have at least one.
Yes it is, although you can buy mineral water at most supermarkets if you prefer it.
No – all our houses are professionally cleaned before and after a guest stay. However we kindly ask you to take out the trash/garbage. This is because most of properties are part of a kerbside/curb-side collection scheme and the recycling collection happens on different days throughout the week. You’ll find the weekly schedule inside your vacation rental. It is also appreciated that you show respect towards the property, especially if particular indications are given at check-in. Some of our houses have historical value so please be mindful. If something is not working or you encounter any issues, we kindly ask you to let us know us as soon as possible.
There is no landline available at our properties, just WiFi. If you want to call home using your cellphone, please note that because some of our properties are located in rural areas, signal may be patchy and stronger only in one room or area. Before leaving for your trip, we recommend checking with your provider if calls from abroad are allowed.
Please bring with you appropriate outlet adapters and transformers. Electrical current in Italy is 220 volts at 50 hertz. For example, electrical current in the States is 110 volts at 60 hertz.
Animals aren’t allowed in our vacation rentals in Cortona’s town center. Upon request and for an additional fee, animals may be allowed at some our independent villas. Please enquire directly with us and specify the properties you’re interested in.
Yes – please let us know in advance if you require this service. If you’re landing in Rome or Florence and staying at one of our properties, we actually recommend you book with one of our local chauffeurs as they will be knowledgeable about the area and less likely to get lost trying to find the house. To get a quote and/or book this service, please contact us directly.
Early check-in is subject to availability, please make an inquiry in advance.
Don’t worry – just contact us (via email or by phone) as soon as you can providing an expected arrival time and we’ll take it from there.
Cooking classes at a vacation rental booked through us are only allowed if organized by Together in Tuscany & Umbria. We have a variety of options, please look up the details on our website. We can personalize each experience based on your preferences of course. Please note that not all of our properties can host a cooking class because some lack the necessary space, however we can arrange for alternative classes at vineyards, olive mills and more. Contact us directly for more information.
We’re always available (by phone or email) if there’s a problem or urgent requests, but please keep in mind that we may take a while to get back to you on Sundays and during the afternoon. We thank you in advance for understanding.
Late check-out is subject to availability and may incur a fee. Please make an inquiry in advance.
If you’re not renting a car from the airport, we’ll be happy to arrange a taxi upon arrival, just let us know in advance if you’ll be requiring one. This is because there aren’t a lot of taxi drivers available in Cortona and it’s best to book early to avoid disappointment. If you’ve booked an experience with us (cooking class, tour, concierge services) we’ll also arrange a taxi transfer for you at check-out. If you haven’t, we’ll be happy to share with you the driver’s contact details so you can arrange a transfer on your own. All transfers are to be paid cash directly to the driver unless otherwise specified.
This varies for each property, however as a rule, Together in Tuscany & Umbria must be advised of cancellations in written (email) form. Contact us directly for more information.
This varies for each tour. Please look up the details on our website (click here to view). In general, the price you pay upon booking for most of our tours includes tickets, reservation fees, food, wine, rentals and tour guide. Please contact us by email for further details (click for contact form).
Yes. In general, the price you pay upon booking for most of our tours includes museum tickets, reservation fees, food, wine, rentals and tour guide. Please contact us by email for further details (click for contact form).
We pride ourselves on the high standards we offer to our guests. Together in Tuscany & Umbria operates respecting the law and is insured. All our chauffeurs are licensed NCC drivers, meaning they’re authorized by the Italian government to drive groups and are insured too. We only work with licensed tour guides. Each of our stops (attraction, restaurant, vineyard etc…) is handpicked and was inspected personally by our team. We don’t like cutting corners and this may be why our prices can be higher than those of our competitors. However, you may set your mind at rest when booking with us, knowing you’re covered in case something doesn’t go as planned.
Since we offer bespoke, boutique experiences, pricing varies. We provide rates according to the needs of our unique clientele. The best way to get an immediate quote is to contact us, we reply fast.
Tips are not included in the tour price and tipping is entirely at your discretion. However, if you were satisfied with the service, we believe in tipping for a job well done – our staff, from our chauffeurs to our travel agents, work very hard to make your tour great. Feel free to show your thanks by leaving a cash tip directly with the staff at the end of the tour.
Please let us know in advance if you have a specific food lifestyle and/or allergies. In most cases we can easily cater for vegetarians. For vegans, pregnant women and those avoiding gluten, we can’t always guarantee suitable menus. If you have specific allergies, we can check for allergens in the produce. However we cannot guarantee that foods will not have come into contact with allergens, so please do exercise your judgment accordingly.
Together in Tuscany & Umbria as well as all our vehicles and drivers are insured in general liability coverage as required by the Italian Law. However, we strongly suggest that you purchase a separate travel insurance plan on your own that would include medical, trip delays, and emergency evacuations.
We have been very lucky to have knowledgeable and caring tour guides over the years. We are very proud of our tour guides. Most of them are English mother tongue and those who aren’t, are proficient in English.
Most tours are conducted in English but we can arrange for other languages upon request. Our drivers/chauffeurs, however, will converse in English.
Please contact us by email (click for contact form) or by using the ‘request availability’ button on the tour page. We will then send you the booking form and all the necessary information.
There is a series of documents and emails that will prepare you for your trip. We want you involved but not inundated with too much information at any one time. You will receive detailed maps, vouchers for all services, train tickets/car reservations and a short travel guide upon arrival.
We are happy to “fill in the blanks” and can provide you with guidance and suggested itineraries, excursions as well as car transfer, car rentals and more. Please contact us by email for personalized recommendations (click for contact form).
Consider packing the following items: comfortable walking shoes, a waterproof lightweight rain jacket, comfortable clothing that can be easily layered.
If you are visiting places of worship, please remember that all persons should dress modestly, especially female visitors, or you may not be admitted. For general guidance, you should keep your upper arms to the elbow and upper legs to the knee covered. Tops or shirts should not finish above the waistline of your trousers and expose your midriff and your neckline should not extend down more than a few inches.
What to wear if you’re going to drive a Vespa:
- Sneakers or trainers, better to leave sandals or flip flops at home.
- Trousers instead of skirts and dresses.
- A sweater/jumper/pullover and a windbreaker (depending on the season). It can get chilly as you zoom around the countryside!
- Nothing that’s uncomfortable, tight-fitting and with embroidered sequins (or similar).
We recommend booking as soon as you know you can travel, and have decided on which tour you would like to go on. Some of our tours can be quite popular so it’s best to secure your spot as soon as possible. Please contact us by email for personalized recommendations (click for contact form).
Each minivan has an 8 seat passenger capacity and one driver seat.
This depends on the tour destination. For example, both Cortona’s and Florence’s city centers are pedestrian-only, so walking is essential. However, we can personalize each tour and experience based on your preferences. Please contact us directly for further details (click for contact form).
During our tours, the guides can, of course, stop at cafes and/or benches upon request. We can personalize each tour and experience based on your requirements. Please contact us directly for further details (click for contact form).
Yes. Most of the places we visit have toilets and our chauffeurs can stop at gas/petrol stations en-route upon request.
Most of our tours are suited for people of all ages, with the obvious exception of wine tours, during which anyone under 18 cannot drink alcohol. Well-behaved children, accompanied by an adult, are welcome all our excursions. We only ask that you inform us in advance if you will be bringing children so that we can make whatever small adjustments might be necessary to assure your child’s entertainment and comfort, as well as communicate any variation in price. Please contact us directly for personalized recommendations (click for contact form).
We’re not into big impersonal groups – plus it would be tricky for some of our stops to accommodate them – so we generally prefer an intimate gathering. As we can personalize each tour and experience based on your preference, it is possible however to arrange tours for a larger group (25-30 people). We usually arrange tours for a minimum of 2, however, we can also organize tours for one person only, but price may vary. We kindly request that you let us know before beforehand. Please contact us directly for further details (click for contact form).
This varies for each tour. We have tours where you’ll have a dedicated private guide and other tours where you’ll share the guided visit with other travelers. However, we can personalize each tour and experience based on your preferences. Please contact us directly for further details (click for contact form).
This varies for each tour. Usually, tours including a car transfer and chauffeur have Piazza Garibaldi as a meeting place if you’re staying in Cortona. If you’re staying elsewhere or you have a mobility impairment, our drivers may pick you up at your accommodation. For tours with a train transfer, a guide will usually meet you at the station. Please contact us by email for further details (click for contact form).
If the rain is fairly light or intermittent, we continue with the tour, using umbrellas etc and going inside cafes/buildings if the rain gets heavier, as needed. We’ll still have fun, don’t worry! However, in the very unlikely case of a heavy thunderstorm and/or flooding, the tour may be canceled and if so we would try to rearrange it for you, or if not possible, provide a refund. In case of any doubt on the day of the tour, please contact us (click for contact form).
We recommend you ask us beforehand as attractions may close during certain times of the day, just send us an email with your plans and we’ll confirm their feasibility or offer alternatives (click for contact form).
We try to be as flexible as possible, however, if appointments have been made it may not be feasible to drastically alter the program. As we can personalize each tour and experience based on your preference, we kindly ask you to contact us before booking to avoid disappointment. Having said this, it may be necessary to change the program due to unforeseen circumstances like traffic, weather, or other delays.
Most of the tours are customized to your party, so if you are a little late for the tour, then your guide/transport will, of course, wait for you and continue the tour as normal. However if you have not booked a private guide or an appointment has been made for you at a museum, vineyard or restaurant it may get tricky to continue with the planned itinerary. So it’s best to be on time. If you are more than an hour late, then it may not make sense to go ahead with the tour as planned, and instead, we may try to rearrange or cancel. In all cases of lateness (and even in the very rare case that it appears your guide is late), please call us as soon as possible to let us know, especially if we may need to contact any transport and/or other arrangements we have made for you to advise of the delay.
We recommend comfortable shoes, sunscreen if it looks like a sunny day, perhaps water (although our drivers will have free water bottles for you and you can always stop to buy this along the way), and of course, cash in Euros (to pay for any food/drink you consume in cafe/lunch breaks, souvenirs and similar). Plus you’ll probably want to take a credit or debit card along as another option to use for payment or to withdraw extra cash if necessary from ATMs.
It’s best to check with us in advance (click for contact form). We always have very limited availability during Italian public holidays, as not many of our guides and chauffeurs agree to work on those dates, as you can probably understand.
For sure. We can arrange a car/vespa/bike rental for you and advise on an itinerary. We can also arrange for tour guides to meet you at a location and/or book tickets for museums and attractions for you, so that you have everything ready when you set off. Contact us for more information (click for contact form).
You can find our answer in this article: https://www.togethertuscany.com/from-cortona-to-cinque-terre/
You can find our answer in this article: https://www.togethertuscany.com/from-cortona-to-venice/
We have a variety of options, please look up the details on our website (click to view), not to mention that we can arrange a cooking class at your vacation rental. We can personalize each experience based on your preferences. Please note that not all of our properties can host a cooking class because some lack the necessary space, however, we can arrange for alternative classes at vineyards, olive mills and more. Contact us directly for further details (click for contact form).
In most cases we can organize classes around your schedule, please contact us by email for further details (click for contact form).
In most cases yes, our classes are relaxed and convivial. Please contact us directly for more information (click for contact form).
In most cases yes, please contact us directly for more information (click for contact form).
In most cases yes, please contact us directly for more information (click for contact form).
Please let us know prior to booking so we will make every effort to accommodate you (click for contact form).
Please contact us to see if we can reschedule (click for contact form).
Since we offer bespoke, boutique experiences, pricing varies. We provide rates according to the needs of our unique clientele. The best way to get an immediate quote is to contact us, we reply fast (click for contact form).
Please contact us by email (click for contact form) or by using the ‘request availability’ button on the relevant cooking class page. We will then send you the booking form and all the necessary information.
Yes, click here to view all the options. If instead you’re interested in hosting a cooking class at a vacation rental which you have not booked through Together in Tuscany & Umbria, we kindly ask you to check with the landlord and/or operator if this is allowed.
Preparing for your vacation
We answer this question in our article: https://www.togethertuscany.com/airport-closest-to-cortona/
Do remember to take your passport, visas, related health certificates, tickets, ID, money, credit card, driving license, map, itinerary and travel voucher, plus any other important documents needed during a holiday.
It may also be useful to remember to make a card with emergency contacts and to pass it on to Together in Tuscany & Umbria. We also recommend you make copies of any important documents, in case they get stolen or lost. It is strongly recommended that you additionally store a backup of your information in your email account or other online storage.
An Italian phrase book may also come in handy.
Please always carry cash in Euros. Not all restaurants and shops accept debit or credit card so it’s best to withdraw money from ATMs before going on an excursion.
High denomination bills are not readily accepted for exchange, so it is better to carry smaller denominations. Having said that, do not carry too much money all in one place, spread it around your pockets as pickpockets are unfortunately quite common.
Check with your bank before departure if your credit and/or debit card can be used abroad. To avoid any problems, we also recommend you get some Euros in cash before departure. It’s also a good idea to inform your bank that you are traveling overseas to ensure that they don’t block your ATM / credit cards. All ATMs in Italy offer English instructions.
Finally, do not keep your credit card and identification card together.
Before leaving for your trip, we recommend checking with your provider if calls from abroad are allowed. This is especially important for Americans, as all-inclusive contracts popular in the USA often don’t include calls/texts abroad. Coming to Italy without a working cell phone may complicate things when it comes to arranging tours and other activities, so we strongly advise that at least one member of your party has a cellphone habilitated to call and text in Italy.
Please note that some attractions are located in rural areas, so signal may be patchy at times. We take this opportunity to encourage you to detox from technology and to relax and unwind, enjoying the leisurely pace of Italy’s Dolce Vita.